Cancellation Policy for Customers and Merchants

For Customers

Notice Period: To avoid any charges, customers must cancel their appointments at least 24 hours before the scheduled time.
Late Cancellations: Cancellations made within 24 hours of the appointment will incur a charge of 100% of the service cost.
No-Shows: If a customer does not show up for their appointment without prior notice, they will be charged 100% of the service cost.
Full Refund: If a customer cancels more than 24 hours before the appointment, they will receive a full refund or a credit towards future services.
No Refunds for Late Cancellations and No-Shows: No refunds will be issued for cancellations made within 24 hours or for no-shows.
Emergency Cancellations: In the case of emergencies, customers should contact the merchant as soon as possible. Each case will be reviewed individually, and exceptions may be made at the discretion of the merchant.
Repeated Cancellations: Customers who frequently cancel appointments may be required to provide a deposit for future bookings.
How to Cancel: Customers can cancel their appointments through their Kimih account or contact the merchant directly to cancel their appointments.

Late Cancellations: Cancellations made within 24 hours of the appointment should be communicated promptly to the customer, and a valid reason should be provided.
Full Refund: Customers will receive a full refund or credit for future services if the merchant cancels more than 24 hours before the appointment.
Compensation: If the cancellation causes significant inconvenience to the customer, merchants may offer additional compensation, such as a discount on future services.
Emergency Cancellations: In the case of emergencies, merchants should notify customers as soon as possible and provide a valid reason. Each case will be handled individually, and customers should be offered rescheduling options or refunds.
Rescheduling: Merchants should prioritize rescheduling affected customers at their earliest convenience and offer multiple rescheduling options to accommodate the customer’s availability.
Customer Communication: Merchants must notify customers of cancellations as soon as possible, preferably via phone and email, and handle cancellations professionally and courteously.
Repeated Cancellations: Merchants who frequently cancel appointments may face penalties or be required to provide additional customer assurances. Kimih will review the cancellation patterns of merchants to ensure compliance with the platform’s standards.

Kimih reserves the right to enforce these policies and take action against customers or merchants who repeatedly violate the cancellation terms.

Both customers and merchants will be notified of any changes to the cancellation policy via email and platform notifications.

For any questions or concerns regarding these policies, please contact us at: